Scale up your e-business operations safely & effectively with our digital transformation solutions for online marketplaces

The growth of this digital ecosystem has also increased the number of frauds, false and harmful content that e-commerce platforms and marketplaces face.

Ecommerce fraud is a growing problem that can have serious consequences for businesses. Every year, the tactics used by fraudsters get more sophisticated. 

Companies need to adapt new technologies, operational processes to detect and protect against fraud and to manage transaction, delivery, or chargeback disputes.

Counterfeit, Illegal & Prohibited products. Intellectual property and copyright infringements

Transaction risks: chargeback frauds, stolen cards

Brand Reputation Risk: Reviews, Social Media mentions

Regulatory Risk: EU Digital Services Act

Online marketplaces are under pressure to comply: content, advertising,

& transparent use of algorithms

STRATEGIES TO IMPLEMENT TO MITAGATE TRUST & SAFETY RISKS 

Omnichannel integration

Customers should be able to make purchases anytime, anywhere, and through means they prefer. Companies are investing and changing to operate an omnichannel model, integrating in real time offline purchases and online history.

Rethinking retail with digital adoption

Data analytics, artificial intelligence, virtual assistants, machine learning, and process automation will allow for competitive advantage.

Cybersecurity and privacy

The complexity and pressure to ensure trustworthy and safe transactions on digital commerce platforms for consumers, and retailers are very high. Advanced technology and new processes are required to protect their customers from fraudulent transactions. 

Trust & Safety & Social Media

Trustworthy, safe and secure platform that protects all users and platform owners from all types of fraud & bad experiences. 

Thorough social media monitoring / moderation / community engagement strategy.

TELEPERFORMANCE SOLITIONS - COVERING ALL VERTICALS IN THE DIGITAL SPACE

Travel & Hospitality 

Ecommerce 

Transportation/ Delivery

Entertainment / Gamin g/ Betting 

Job sites

Online learning 

Real-estate 

TP TRUST & SAFETY SOLUTIONS

On Boarding

Merchant / Customer registration and review

 (Tagging & account authentication, bot accounts, fake accounts)

Fraudulent merchants & customers review

Policy compliance

Listing  Evaluation

Listing review (& tagging, labeling & annotation

Redirecting links validation

Content checks

IP & copyright infringement

Counterfeit/fake products 

Account management / Back Office

Contract loading and fare filing​

​Invoice / Order Processing

Accounts Payable / Receivable

Transactions

Transaction Authentication

Refunds & Chargebacks

AML & Sectioned review

Account review & takeover

Transaction fraud (proactive / reactive)

Bulk order/Reseller order review

Loyalty Program Management

Member Enrollment

Redemptions /Cancellations/ Retentions / Frauds

Social media

Social Monitoring

UGC Content Moderation 

Reviews Moderation

Social Commerce Management / Monitoring 

After-sales

Shipping fraud

Returns, refund, chargebacks review

Dispute investigation & resolution

REAL RESULTS - PROVEN EXPERIENCE IN DELIVERING TRUST & SAFETY SOLUTIONS

AI

CX

Faster reactions over fake merchants

Insights to improve 

AI pre-filters

Moderation Quality

Omnichannel 

CX solutions and technology tools

Social Media Moderators & digital tools to handle brand reputation

Multilingual E-commerce moderators

Data Labelers experts

Content Moderators 

Data labelling  

Listings Review 

PREPARING FOR THE EU REGULATIONS - ARE YOU COMPLIANT?

In particular, the DSA will regulate how platforms moderate content, advertise,

and use algorithms for recommendation systems.

LEARN HOW TELEPERFORMANCE CAN SUPPORT DSA COMPLIANCE 

The obligations from the new EU act  will require  online service providers and platforms to deploy the latest technologies and employ extra workforce.

Teleperformance's mission is to protect the online community and businesses from harmful activities, frauds, security breach, and to create secure platforms for online purchases.  

Our expertise in the Trust & Safety space support s numerous global clients, top tier brands across multiple markets and in multiple languages.  

Significant forecasting challenges due to seasonality and the beginning of the COVID-19 crisis have lead to urgent, unplanned capacity changes for our client. 

In response to unforeseen volume fluctuations Teleperformance has planned a transformation roadmap and implemented intelligent automation tools to address serve the customers of our client in a cost-efficient way. All this with keeping the customer journey seamless and safe. 

E-commerce platform: Fraud prevention, risk mitigation with the automation of processes, deployment of highly skilled experts and AI tools. 

The world’s largest designer, marketer and distributor of sports related apparel & accessories, equipment and athletic footwears was looking for a team of industry-leading fraud and chargeback analysts.  Learn how Teleperformance quickly ramped up high efficiency and cost effective solutions with to support growth,  and to support the client's DTR operations risk and control organizations. 

Though the metaverse offers infinite possibilities, it also comes with inherent risks.

Identity protection will be of paramount importance as companies build out new, digital experiences. 

Read this paper prepared in partnership with MIT Technology Review Insights to understand how to properly protect users in the virtual frontier.

Akash Pugalia

Global President of Trust & Safety

Camilla Hegarthy

SVP, EMEA Digital Solutions, Trust and Safety

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Learn how we work with the biggest brands globally in the e-commerce space to ensure digital trust, safety, and growth.

We will help you increase your business flexibility and adaptability  to grow.

 Even in the cases of unanticipated trends in demand,  we ensure business continuity with all your goals and KPIs are being met.

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