Online marketplaces are under pressure to comply: content, advertising,
& transparent use of algorithms
Supercharging Operations to Meet the New Online Reality
STRATEGIES TO IMPLEMENT TO MITAGATE TRUST & SAFETY RISKS
Customers should be able to make purchases anytime, anywhere, and through means they prefer. Companies are investing and changing to operate an omnichannel model, integrating in real time offline purchases and online history.
Rethinking retail with digital adoption
Data analytics, artificial intelligence, virtual assistants, machine learning, and process automation will allow for competitive advantage.
Cybersecurity and privacy
The complexity and pressure to ensure trustworthy and safe transactions on digital commerce platforms for consumers, and retailers are very high. Advanced technology and new processes are required to protect their customers from fraudulent transactions.
Trust & Safety & Social Media
Trustworthy, safe and secure platform that protects all users and platform owners from all types of fraud & bad experiences.
Thorough social media monitoring / moderation / community engagement strategy.
Trust & Safety Solutions for Online Marketplaces
TELEPERFORMANCE SOLITIONS - COVERING ALL VERTICALS IN THE DIGITAL SPACE
Teleperformance's mission is to protect the online community and businesses from harmful activities, frauds, security breach, and to create secure platforms for online purchases.
Our expertise in the Trust & Safety space support s numerous global clients, top tier brands across multiple markets and in multiple languages.
Customer experience experts
Nearshore, offshore and Multilingual
Significant forecasting challenges due to seasonality and the beginning of the COVID-19 crisis have lead to urgent, unplanned capacity changes for our client.
In response to unforeseen volume fluctuations Teleperformance has planned a transformation roadmap and implemented intelligent automation tools to address serve the customers of our client in a cost-efficient way. All this with keeping the customer journey seamless and safe.
E-commerce platform: Fraud prevention, risk mitigation with the automation of processes, deployment of highly skilled experts and AI tools.
The world’s largest designer, marketer and distributor of sports related apparel & accessories, equipment and athletic footwears was looking for a team of industry-leading fraud and chargeback analysts. Learn how Teleperformance quickly ramped up high efficiency and cost effective solutions with to support growth, and to support the client's DTR operations risk and control organizations.