Learn how TP is reshaping Trust and Safety business relationships and gaining a clear advantage over our competition.
Intro - Video length: 00:01:45
How we see the industry today
There’s been a tremendous amount of change in the industry over the past several years. Calls for transparency, both from the public and regulators, are driving platforms to reveal more about their practices, all while maintaining their most intimate content strategies.
Chapter 2 - Video length: 00:02:14
What we are doing today, and investments made
Innovation in Trust and Safety goes beyond technology, and first and foremost, in Teleperformance, finding ways to proactively approach the wellbeing of our people. We are also driving innovation through what we call T.A.P. Assessment Initiative, a methodology for continuous assessment of technology analytics and delivery processes.
Chapter 3 - Video length: 00:09:05
How we want to be a force of change with you
Beyond our global vision of the future, we also strive to form meaningful and lasting partnerships with our clients at an individual level. Part of our evolution at Teleperformance has been the internal education and training on content moderation across all of our relevant business sectors.
Chapter 4 - Video length: 00:02:17
"Caring for people is what we do here at TP. Let’s take care of each other. Let’s be human together. And let’s remember that no one within our extended TP family is ever alone"
Daniel Julien Chairman & CEO Teleperformance Group
Agustin Grisanti is Teleperformance’s Chief Operating Officer for the CEMEA and Ibero-LATAM regions. He previously held the role of President for Ibero-LATAM. Before joining Teleperformance, Agustin worked for Hermes Management Consulting and Andersen Consulting (Accenture). Agustin has a degree in Economics from the Catholic University of Argentina and an MBA from The Wharton School, University of Pennsylvania.
Chief Operating Officer
Miranda Collard is the Global Chief Client Officer and has been with Teleperformance for 26 years. She has a deep understanding of the BPO industry across multiple organizations. She has held roles with oversight of operational delivery, coupled with various support departments at Teleperformance, and has experience across a broad spectrum of industry verticals. Serving Teleperformance clients in an end-to-end delivery across the global Teleperformance footprint, Miranda is responsible for the day-to-day leadership, strategic direction, and business transformation efforts of our client partners.
Global Chief Client Officer,
and Chair of TP Women
Eric Dupuy is Teleperformance’s Chief Global Business Development Officer. Since joining in 2007 as the Executive Vice President of Business Development, Eric has held numerous roles, including President of Business Development and Chief Business Development and Marketing Officer. Before Teleperformance, Eric held leadership roles at ClientLogic, Modus Media International, RR Donnelley, and IBM. He earned his degrees in International Business from Université du Québec à Montréal and Paris Dauphine University.